Working at Ledyard is a unique experience - providing opportunities for personal and professional growth, respecting employee contributions, and empowering employees to make a difference in our communities. Ledyard is devoted to creating engaged work teams who support each other and are committed to our success. Ledyard has been recognized as 2019 best place to work in NH.
Ledyard National Bank is seeking an experienced and outgoing individual to join our Retail team. This individual will be responsible for the management of the retail branch network, which includes achieving the financial objectives, providing superior client service, maintaining operational compliance and integrity, hiring, training, and developing the staff.
The Senior Retail Manager will serve as a member of the Bank’s Strategic and Technology team and will participate in developing overall strategy, objectives, and goals for banking. This individual will work with all lines of business to determine, assess, and review all of the Bank’s existing and proposed deposit and electronic products and services for consumers to ensure competitiveness and profitability by making recommendations for change and implementing as necessary. The Senior Retail Manager will work in tandem with Ledyard Financial Advisors, Brokerage, and the Loan Department to generate and retain business through referrals.
The Senior Retail Manager will proactively work to develop training programs with the Training Manager both for direct reports and their subordinates. Is responsible for setting, measuring and attaining superior client service standards. Prioritizes, organizes, and monitors workflow production, meeting all established deadlines. Works with the Facilities Manager to address the oversight and care of the physical facilities that house the banking offices, including reporting of maintenance and safety concerns. The individual will set and demonstrate high standards of performance for self and others and will participate in community organizations and events to enhance the Bank’s image and awareness within the community.
Candidates will have a Bachelor’s degree in Business, Finance or similar program. Five to seven years’ experience working in retail banking, in progressively increasing leadership roles. Candidates must have five years of supervisory experience.
Ledyard offers its employees:
Personal Time Off (PTO)
Short Term Disability and Long Term Disability Benefits
Employee stock ownership