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  • Assistant Manager

    Norwich Inn, The
    Job Description
    The Norwich Inn is an historic 40 room property located in Norwich Vermont, one mile from Dartmouth College in nearby Hanover NH. The Inn is known for its onsite Microbrewery, featuring the locally popular Jasper Murdock Ales. There is a sizeable restaurant and ample private dining facilities including a unique Wine Cellar function space. The clientele is largely associated with the college, Dartmouth Hitchcock Medical Center and area companies. A close proximity and relationship with Norwich's King Arthur Flour is an added attraction to the area for culinarians. The Inn is seeking an enthusiastic hospitality person who wants to make an impact on a diverse business in a team environment.

    Assistant Manager
    This is a hybrid position which includes wide ranging responsibilities including participation in Rooms, Food, Beverage, Meetings, Marketing and general operation of the Inn. At least three years of hospitality industry experience and some management experience is required. Recent graduates of college hospitality programs will be considered. Attributes of a successful individual in this position are (1) Flexibility to the needs of a smaller but varied business model (2) Highly developed customer service skills and a spirit to serve (3) Entrepreneurial zeal and willingness to innovate (4) Excellent communications skills in connection with both internal and external customers.
    Responsibilities
    • Periodically serve as one of the “Managers on Duty” of the Inn
    • Become expert at the Inn’s Property Management system in order to enter and manage group room blocks; work one full or partial shift per week at the Front Desk
    • Hire, manage and schedule Front Desk staff
    • Assist in the management of the Food & Beverage, Housekeeping and Maintenance departments
    • Participate in/Assist in Sales and Marketing initiatives and Social Media programs
    • Assist in the set up and management of parties, meetings and groups, as needed
    • Prepare information for and conduct site tours
    • Billing and maintaining city ledger accounts
    • Paying vendors and operating expenses
    • Ordering front office and rooms supplies
    • Maintaining in room guest collateral
    • Managing the Customer Recognition Program
    • Assist in Brewery operations and initiatives as requested by the brewer
    • Participate in the execution of the Inn’s strategic plan, to include renovations, service enhancements and new initiatives to improve the guest experience and Inn profitability
    • Assist in the general operation of the Inn as directed by the Innkeeper
    • Be an important member of the Inn’s Executive Committee
    Contact: Joe Lavin, Owner * jlavin@harborstonehospitality.com